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How is the food packed?

At Shine Pet Food Co. we're meticulous about food quality and safety. We make all of our food by hand in an organic inspected facility in Santa Fe, NM. Packed fresh each week, it is then shipped  in insulated compostable packaging with dry ice to your furry friend. If the (frozen) food does not arrive frozen or cold, please take a photo of it as soon as the box is opened and contact our Support Team at support@shine.pet.